Refund policy

REFUND & RETURNS POLICY

Last updated: August 15, 2026

At RidgeCo Design, every product is carefully handcrafted and prepared specifically for each customer. We stand behind the quality of our products and are committed to providing a fair solution when something goes wrong with your order.

Please read the following policy before placing your order.

1. CUSTOM AND PERSONALIZED PRODUCTS

Many RidgeCo Design products are made or personalized specifically according to the customer's requirements, including house numbers, names, addresses, dates, wording, dimensions, and other details.

Because these products are made specifically for you, personalized or custom-made products are generally not eligible for return or refund due to a change of mind, incorrect personal preferences, or ordering the wrong size or design.

Before production begins, we will make reasonable efforts to accommodate correction requests when possible.

Once production has started, cancellation or changes may no longer be possible.

Please carefully check all personalization details before submitting your order.

2. DAMAGED PRODUCTS

We carefully inspect and package every product before shipment.

If your order arrives damaged during transportation, please contact us within 7 days of delivery.

Please provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
A brief description of the damage

We will review the situation and, where appropriate, provide a replacement, repair, or refund.

Our goal is to resolve shipping-related problems fairly and efficiently.

3. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that:

Is defective due to a manufacturing issue;
Is materially different from the product you ordered;
Contains incorrect personalization caused by RidgeCo Design;
Is missing an important component; or
Has another significant production error,

please contact us as soon as possible after receiving your order.

We will review the issue and, depending on the circumstances, may offer:

A replacement, repair, correction, or full or partial refund.

RidgeCo Design will not ask customers to bear the cost of correcting an error that was caused by RidgeCo Design.

4. WRONG PERSONALIZATION PROVIDED BY THE CUSTOMER

Customers are responsible for checking the spelling, numbers, wording, dates, and other personalization information provided when placing an order.

If RidgeCo Design produces the item exactly according to the information confirmed by the customer, we generally cannot provide a refund or replacement because of an error in information supplied by the customer.

If you notice an error after placing your order, please contact us immediately at ridgecods@gmail.com.

If production has not yet started, we will do our best to make the requested correction.

5. RETURNS

Because many RidgeCo Design products are handcrafted and personalized specifically for the customer, we generally do not accept returns of personalized products simply because the customer has changed their mind.

For non-personalized products that are eligible for return, please contact us before sending anything back.

Do not send a product to a return address without first contacting RidgeCo Design and receiving return instructions.

6. REFUNDS

If a refund is approved, the refund will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We will notify you when the refund has been processed.

7. SHIPPING COSTS

RidgeCo Design currently offers free shipping to selected international destinations as described in our Shipping Policy.

If a refund is approved because the product was defective, damaged, incorrect, or another issue was caused by RidgeCo Design, we will work with the customer to provide an appropriate resolution, which may include covering reasonable return or replacement shipping costs where applicable.

If a return is approved for another reason, the customer may be responsible for applicable return shipping costs.

8. CUSTOMS, DUTIES AND IMPORT CHARGES

Customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

These charges are not controlled by RidgeCo Design and are generally not refundable by RidgeCo Design

9. LOST OR DELAYED SHIPMENTS

RidgeCo Design provides tracking information when available and works with shipping carriers to deliver orders safely.

If your order appears to be delayed or lost, please contact us so that we can investigate the shipment with the carrier.

Delivery times are estimates and may be affected by customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist you in resolving delivery issues.

10. ORDER CANCELLATIONS

Customers may request cancellation as soon as possible after placing an order.

Because RidgeCo Design products are made to order, cancellation requests can only be accepted before production begins.

Once production has started, the order can no longer be cancelled unless otherwise agreed by RidgeCo Design

If a cancellation is approved before production begins, the payment will be refunded to the original payment method.

To request a cancellation, contact us at ridgecods@gmail.com and include your order number.